Our partnership with Vodafone dates back to 2012, collaborating closely on the My Vodafone self-service app and web platform.
As one of the largest telecom providers in the Netherlands, Vodafone strives to empower its customers to maximize the value of their subscriptions. We've worked in tandem to create the My Vodafone self-service app. From checking your data allowance to paying your bills to chatting with customer support, our goal with My Vodafone customer experience app has always been to provide customers full control over their services in the easiest way possible.
- 1#User touchpoint
- 10XTop up via chat
- 15+NPS score
- -25%Call deflection
- 1MDownloads
- 4.1Star appstore rating
Contextual notifications
We present the most important information directly to the user through an advanced notification system. Our custom backend calculates the most relevant information for the logged-in user. This saves users time and lets them enjoy their Vodafone services as much as possible. By looking at the user’s data allowance, date, contract information, location, and many other factors we can present relevant information that leads to a better user experience and higher conversions.
Built on a solid foundation
We've completely rebuilt both the iOS and Android apps, prioritizing a modern and stable codebase. The iOS app is primarily written in Swift and utilizes several internal frameworks linked together through Functional Reactive Programming. These mobile apps seamlessly integrate with our custom backend, enabling us to adjust nearly every aspect of the app without requiring an app update. This way we can tailor the app interface to every type of customer and use case.
Chatbot
Recognizing the unique needs of each app user, we collaborated with the Vodafone team to develop an advanced chatbot. This chatbot helps every type of user stay in control of their costs and services and helps them prepare when traveling.
Solid change starts here
Contact us and let's get started.
